By Jon Juliano, Co-Founder, Leading Edge Connections
Outsourcing your customer service is no longer just a cost-cutting strategy—it’s a growth accelerator.
At LEC we specialize in delivering high-performance, brand-aligned outsourced contact center solutions that help businesses scale, improve customer experience (CX), and focus on what they do best.
Whether you’re in eCommerce, healthcare, SaaS, or any high-touch industry, outsourcing your call center services to the right partner can make all the difference.
Keeping a contact center in-house comes with significant costs—hiring, training, infrastructure, licenses, and more. LEC reduces your operational burden by providing turnkey customer support outsourcing, helping companies:
💡 One LEC client reduced their CX costs by 40% while improving first-call resolution by 22% in 90 days.
Customer demand fluctuates. Whether you're handling holiday spikes, new product launches, or sudden growth, scalability is key.
LEC’s business process outsourcing (BPO) model flexes with your business. We can ramp up or scale down quickly while maintaining service quality across:
Your customers deserve more than generic scripts. LEC hires and trains experienced agents who:
We don’t just fill seats—we build teams that drive loyalty and retention.
We use the latest platforms, CRM integrations, and AI-enhanced tools to streamline and personalize every interaction.
✅ Real-time dashboards
✅ AI-enhanced routing & sentiment detection
✅ Full CRM + ticketing system integration
✅ Omnichannel support: voice, chat, email, SMS, social
All tools are fully customized to your existing systems.
LEC’s culture-first philosophy means we don’t feel like a vendor—we feel like an extension of your internal team.
We take time to understand your mission, tone, and goals so that every customer interaction is:
We believe in performance you can measure. Every client has access to real-time analytics, weekly reviews, and KPI-based feedback. Our quality assurance process focuses on:
📊 Ask about our custom CX performance dashboards.
By outsourcing customer support to LEC, you free up your internal team to focus on:
Let us handle the frontline while you take care of innovation.
Outsourcing your contact center isn’t just about saving money—it’s about building better relationships with your customers.
LEC delivers performance, scalability, and trust. We’re not just a provider—we’re your CX partner for growth.
Let’s build a contact center solution around your business goals.
📞 Contact LEC today and discover what’s possible when you combine performance, people, and process.
The content provided on this website is for informational purposes only and does not constitute professional advice. Leading Edge Connections (LEC) makes no representations or warranties regarding the accuracy, completeness, or reliability of any information on this site. Business decisions should be made based on thorough research and consultation with qualified professionals. LEC is not responsible for any actions taken based on the content provided.
