Behind the Scenes: How LEC Delivers Better CX — at 40% Less Cost

When most people hear "outsourcing," they picture cheap labor, lost control, and a decline in customer experience.

At Leading Edge Connections (LEC), we flipped that narrative.

We deliver results that outperform in-house teams and legacy BPOs — and we do it at up to 40% lower cost.

This isn’t a theory. It’s the reality our clients experience across healthcare, home services, retail, e-commerce, and more.

Here’s exactly how we do it.

Built for Performance, Not Just Cost Savings

We’re not retrofitting a legacy operation to work remotely. LEC was designed from the ground up as a virtual-first company.

• No real estate overhead
• No outdated infrastructure
• No geographic hiring limitations

Instead, we run lean, agile teams that outperform traditional models — with full operational transparency.

Smarter Technology That Drives Results

At LEC, we don’t just talk about AI — we integrate it into daily workflows to create real value.

• Predictive call routing for faster resolutions
• AI-supported quality assurance to catch and correct before issues scale
• Real-time performance dashboards for visibility and accountability

We don’t replace humans — we empower them to perform at their best.

U.S.-Based Talent With Precision Staffing

We recruit elite agents from across the country and match them to the right programs. Our team isn’t made up of call center temps — they’re career professionals with a deep understanding of customer engagement.

We also use workforce data science to staff intelligently, minimizing idle time and maximizing productivity — without overstaffing.

Industry-Tailored CX Playbooks

Every vertical is different. That’s why we create custom workflows, escalation protocols, retention strategies, and sales scripts for each client — informed by real-world trends in:

• Telehealth
• Financial services
• Home services
• Travel and Hospitality
• Edtech & online learning
• Roadside assistance
• E-commerce & DTC
• Insurance
• Utilities
• Technology

Our industry-specific expertise lets us ramp faster, deliver stronger results, and align fully with your brand voice.

Transparent, Accountable, Scalable

When you work with LEC, you’re not buying agents — you’re gaining a partner.

• Weekly reporting and calibration meetings
• Real-time data access
• Executive oversight
• Custom KPI alignment

We operate like an extension of your internal team — without the cost and complexity.

The Results Speak for Themselves

• Up to 40% lower cost
• Double-digit increases in CSAT and NPS
• Faster resolution times
• Stronger retention and renewal rates

You save money — and you get better performance.

Ready to Cut Costs Without Cutting Corners?

Let’s build your new CX strategy — one that’s more agile, more effective, and more profitable. Book your free consultation today.