Patients expect fast, clear answers when they reach out. Long hold times, confusing transfers, and missed follow-ups quickly turn into poor reviews and lost trust. At the same time, clinical staff can’t afford to spend their day chasing insurance questions, appointment changes, and portal issues.
LEC’s healthcare contact center solutions relieve that pressure. We handle high-volume, non-clinical patient support so your team can focus on care while patients get the access, clarity, and empathy they expect.
Familiar with medical terminology, workflows, and patient sensitivity.
HIPAA-aligned processes, PHI handling protocols, and secure systems.
Phone, chat, SMS, and email aligned with your policies and brand voice.
Connects with your EHR, practice management, CRM, and portals to keep records in sync.
Flex staffing for after-hours, weekends, and seasonal surges without adding internal headcount.
With additional languages available on request.
Every healthcare organization is structured differently, but the patient journey is always complex. LEC builds programs around your existing workflows, staffing model, and systems, so support feels like an extension of your own front desk, access center, or member services team.
From large health systems to fast-growing digital health brands, LEC adapts to the realities of your organization. We build programs around your mix of locations, specialties, and patient or member populations.
If you’re ready to reduce hold times, protect clinical capacity, and give patients a smoother experience at every touchpoint, LEC can help. Let’s design a healthcare-ready support program that fits your organization and grows with you.
Book with UsThe content provided on this website is for informational purposes only and does not constitute professional advice. Leading Edge Connections (LEC) makes no representations or warranties regarding the accuracy, completeness, or reliability of any information on this site. Business decisions should be made based on thorough research and consultation with qualified professionals. LEC is not responsible for any actions taken based on the content provided.
