At Leading Edge Connections (LEC), we help brands optimize customer experience through nearshore call center solutions across Latin America and the Caribbean. Get the cost advantages of outsourcing—with the time zone alignment, culture, and quality of onshore teams.
Book with UsOperate within your customers’ hours and cultural context for smoother interactions and faster resolutions.
Save up to 40% compared to U.S.-based operations—without sacrificing quality, training, or compliance.
English- and Spanish-fluent agents trained in eCommerce, tech, and service industries deliver brand-safe conversations at scale.
LEC’s nearshore delivery model blends bilingual expertise, AI-driven process optimization, and flexible outsourcing models across Mexico, Colombia, Costa Rica, and the Dominican Republic. We align people, process, and technology to bring your customer operations closer - literally and strategically.
From customer care to technical support, LEC helps brands expand reach while maintaining real-time communication and brand control.
Our nearshore network spans top-performing regions in Latin America, delivering high-quality bilingual CX with measurable outcomes in satisfaction, efficiency, and scalability.
LEC’s nearshore operations combine linguistic fluency, advanced technology, and region-specific expertise to provide consistent, high-performing CX across every customer touchpoint.
Nearshore outsourcing has become the go-to model for U.S. brands looking to balance cost, culture, and quality.
Latin America now leads global BPO growth, with mature infrastructure, advanced English proficiency, and strong CX education programs producing a reliable workforce.
Stay agile in today’s competitive CX landscape. LEC’s nearshore call center solutions help you scale support across Latin America with cultural fluency, cost efficiency, and real-time collaboration. Build a smarter operation that feels close to home—wherever your customers are.
Learn More About Nearshore SolutionsThe content provided on this website is for informational purposes only and does not constitute professional advice. Leading Edge Connections (LEC) makes no representations or warranties regarding the accuracy, completeness, or reliability of any information on this site. Business decisions should be made based on thorough research and consultation with qualified professionals. LEC is not responsible for any actions taken based on the content provided.
