At Leading Edge Connections (LEC), we help telecom and media brands deliver fast, reliable support across every channel. Our U.S-based, industry-trained agents handle high-volume customer care, billing questions, plan changes, outages, and technical issues—so your internal teams can stay focused on network performance and product innovation.
Whether you’re a mobile carrier, broadband provider, cable operator, or streaming platform, we plug into your existing systems and protect your brand with every interaction.
Familiar with telecom, streaming, and wireless products, plans, and terminology.
Phone, chat, SMS, social, and email for service, billing, and tech support.
Connects with your billing, CRM, OSS/BSS, and ticketing tools to keep records and workflows in sync.
Programs designed to save at-risk accounts, protect ARPU, and support cross-sell and upsell.
Easily flex staffing for launches, promos, outages, and seasonal spikes without overloading internal teams.
Keep support available when subscribers need it most—even when your internal team is offline.
Every provider has its own mix of networks, plans, devices, and content offerings. LEC builds programs around your products, policies, and systems so support feels like an extension of your own care, retention, or technical support teams.
From regional providers to global streaming platforms, LEC adapts to the realities of your network, content, and customer base. We design programs around your go-to-market model and growth goals so service stays consistent as you scale.
If you’re ready to reduce call volume, protect customer trust, and support growth without adding internal headcount, LEC can help. Let’s design a banking-ready support program that fits your institution and scales with your goals.
Book with UsThe content provided on this website is for informational purposes only and does not constitute professional advice. Leading Edge Connections (LEC) makes no representations or warranties regarding the accuracy, completeness, or reliability of any information on this site. Business decisions should be made based on thorough research and consultation with qualified professionals. LEC is not responsible for any actions taken based on the content provided.
