At Leading Edge Connections (LEC), we help nutrition and wellness brands turn everyday customer interactions into long-term loyalty. Our U.S-based, brand-trained agents handle questions about products, subscriptions, shipping, programs, and apps—so your team can stay focused on product innovation, community, and growth.
Whether you sell supplements, functional foods and beverages, wellness programs, or digital wellness tools, we plug into your existing stack and protect your brand with every conversation.
Familiar with nutrition, wellness, and lifestyle products, plus the tone your audience expects.
Programs designed to reduce churn, increase repeat orders, and grow subscription lifetime value.
Phone, chat, SMS, email, and social DMs for product questions, subscriptions, and community engagement.
Connects with Shopify, WooCommerce, subscriptions, and CRM tools to keep orders and interactions in sync.
Trained to stay within your approved claims and disclaimers, and to route medical or clinical questions appropriately.
Easily flex staffing for big drops, influencer campaigns, and seasonal peaks without burning out your team.
Every wellness brand has a unique mix of products, programs, and channels. LEC builds support programs around your offers, policies, and voice so customers feel like they’re talking directly to your in-house team—no matter how fast you’re growing.
From supplement startups to established wellness platforms, LEC adapts to your model and growth stage. We design CX programs around your channels, products, and customer promises so service scales with your brand.
If you’re ready to reduce support friction, protect subscriptions, and give customers a wellness experience that matches your products, LEC can help. Let’s design a support program that keeps people coming back, month after month.
Book with UsThe content provided on this website is for informational purposes only and does not constitute professional advice. Leading Edge Connections (LEC) makes no representations or warranties regarding the accuracy, completeness, or reliability of any information on this site. Business decisions should be made based on thorough research and consultation with qualified professionals. LEC is not responsible for any actions taken based on the content provided.
