If you run an eCommerce brand, here’s the hard truth: your ads are working, and your product is solid. But your customer experience strategy might be costing you money. And no—hiring more reps isn’t the answer.
At Leading Edge Connections, we’ve helped some of the fastest-growing DTC and eCommerce brands increase conversions, boost customer lifetime value, and reduce returns—by outsourcing the right parts of their customer journey to a smarter, more modern contact center model.
In 2025, outsourcing isn’t just about cutting costs. It’s about building a growth engine.
Most support teams react. We resolve.
At LEC, we build custom frontline teams that:
One client added $17 to their average order value just by letting our agents upsell during live chat and SMS support.
Your reps hear it all—frustrations, confusion, objections. But that feedback rarely makes it back to the teams that can fix it.
At LEC, we run daily Voice of Customer (VOC) loops. We turn support conversations into insights for your content, ad, and product teams—so you can plug funnel leaks fast.
One brand reduced return rates by 19% after we updated a few FAQs and images based on live support feedback.
Everyone sends abandoned cart emails. We go further.
We use live agents—via SMS, chat, or voice—within 3–5 minutes of cart abandonment. It’s real, helpful follow-up. Not spam. Not bots.
One beauty brand recovered 29% of abandoned carts in 30 days using our agent-assisted approach—with no discounts.
As brands scale, CX usually takes a hit. We solve that with blended teams: native English agents and bilingual reps, all trained in your voice, tone, and standards.
We start with an Ideal Agent Persona (IAP)—a team member who gets your brand and cares about your customers.
A client expanded to 9 countries with LEC and improved their NPS while doing it. No bots. No scripts. Just consistent brand delivery.
We integrate directly with:
No need to rebuild. We make your tools work better. And we launch in days—not months.
One DTC brand was live with a fully trained team in 8 days. No downtime. Just results.
Most brands wait too long. They outsource only after support becomes a mess. We take a different approach—one that’s proactive, performance-driven, and built to scale.
We don’t do cookie-cutter support. We build custom contact center solutions designed to:
You’re already spending thousands on traffic. If your contact center isn’t converting more of it, boosting lifetime value, or improving retention—you’re losing money.
At LEC, we build contact center systems that pay for themselves. Fast. Clean. Strategic.
Let’s talk about what this could look like for your brand.
—Jon Juliano
CEO, Leading Edge Connections
Your customers deserve the best. Partner with LEC and elevate your customer experience with world-class solutions tailored for success.
Book with UsThe content provided on this website is for informational purposes only and does not constitute professional advice. Leading Edge Connections (LEC) makes no representations or warranties regarding the accuracy, completeness, or reliability of any information on this site. Business decisions should be made based on thorough research and consultation with qualified professionals. LEC is not responsible for any actions taken based on the content provided.
